First Pacific Bank DOES NOT send emails that instruct you to click on a link to create a new password. Temporary passwords are issued only by Bank personnel, in-person or by telephone after proper positive identification of the caller is made. Changing your password is done by you, the user, only after signing on to Online Banking directly. If you receive any questionable email with instructions to click on a link, please do not proceed. Call us at (562) 947-1920 if you have any concerns or questions.
Please remember that First Pacific Bank will never send an e-mail asking you to verify account numbers, Social Security numbers, passwords or other personal identifying information. If you receive an e-mail asking for this type of information, it is best to always check the validity of that e-mail.
First Pacific Bank is dedicated to making your online banking experience as safe and secure as possible. We incorporate a combination of industry best practices, policies, procedures and standards to insure that your non-public information remains safe within our electronic banking environment.
Unlike accessing your information at our physical location, electronic access must be done through the Internet. Therefore, it is extremely important to be aware of security and Internet fraud that plague the Internet and put you at risk.
Internet threats are real and attacks are becoming more and more sophisticated. Cyber criminals, both organized and individuals, are spending millions of dollars annually to create and use malware, keystroke loggers, trojan viruses and root kits. These are delivered by phishing emails, rogue websites, social media and file sharing networks to circumvent security measures and capture your personal and assumed secret information such as login credentials and challenge questions and answers. Today’s level of sophistication allows the hacker to load undetectable software that will not only monitor and steal your data, but will high-jack your computer and it’s internet protocol (IP) address so that the criminal will appear to be you. These attackers are aware of and take advantage of unsuspecting users, their unsecured networks (both wired and wireless), out of date security software and security patches.
Unfortunately, there is no “silver bullet” solution to securing the Internet or your computer and the information contained therein. It is recommended, at a minimum, that you use a combination approach; including sound security awareness, using industry best practices and keeping your security software and computers “updated”.
Industry Links and Information
First Pacific Bank offers the following links to government and other non-profit organizations that provide a wealth of information regarding computer security, Internet security and identity theft.
- The Federal Trade Commission’s Bureau of Consumer Protection – The FTC Bureau of Consumer Protection works for the consumer to prevent fraud, deception and unfair business practices in the marketplace.
- The Federal Trade Commission’s Computer & Internet Micro Sites – The FTC offers information regarding identity theft, online security, spyware as well as numerous facts for consumer documents and articles covering many security awareness topics.
- The Federal Trade Commission’s Bureau of Consumer Protection – Business Center – The FTC Bureau of Consumer Protection works for the consumer to prevent fraud, deception and unfair business practices in the marketplace.
- The Federal Trade Commission’s Business Center – Provides Businesses with guidance on privacy & security as well as other business related topics.
- Federal Bureau of Investigation Internet Crime Compliant Center – FBI’s Internet Crime Complaint Center accepts online internet crime complaints as well as offers additional resources and tips to protect you online.
- Microsoft’s Safety & Security Center – Microsoft offers free information about security, privacy, family safety regarding computer and internet use.
- Symantec Connect – Symantec Connect is an online community of Symantec customers, business partners and employees answer security questions and share knowledge.
- Micro’s Trend Community – An online community of Trend Micro customers, employees and partners providing security information to home and business users.
- McAfee Communities – Security awareness, community and business security resources.
What to do if you become a victim?
If you believe your financial accounts may be compromised, contact First Pacific Bank immediately and close any accounts that may have been compromised. Immediately change any passwords you might have revealed. If you used the same password for multiple sources, make sure to change it for each account, and do not use that password in the future. Consider reporting the attack to the police, and file a report with the Federal Trade Commission or the FBI at the links mentioned above.
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